Metering Team Leader
Bury, Greater Manchester
£30,000–£33,000 + 10% annual bonus
Full Time | Office Based

Crown Gas & Power is continuing to grow its Power division, and we’re looking for a structured, improvement-focused Team Leader to bring clarity, consistency and strong leadership to our Metering Team.

This isn’t a high-volume call centre role. It’s a leadership opportunity within a technical, regulated operational environment where people, ownership and teamwork genuinely matter.

Our metering team are knowledgeable, proactive and quick to resolve issues. As Power is still a growing division, we now need someone who can strengthen processes, introduce greater structure and help the team move from reactive to consistently well-controlled.

What We Now Need

Someone who can:

• Strengthen and standardise operational processes

• Introduce clear workflow structure and practical controls

• Drive accountability and ownership across the team

• Improve efficiency, prioritisation and workload visibility

• Gain trust and buy-in while embedding change

Key Responsibilities

• Lead and develop a team of 7 within a regulated operational setting

• Review and improve existing metering workflows and procedures

• Implement structured, practical processes that work for the team

• Monitor KPIs and performance metrics to maintain standards

• Manage escalations and prioritise workload effectively

• Build engagement, accountability and confidence across the team

What We’re Looking For

This role would suit a confident, grounded Team Leader who enjoys bringing structure to a capable team and taking ownership within a growing function.

You’ll likely have:

• Proven experience leading an operational, administrative or service-based team

• Demonstrable experience improving or embedding new processes

• Confidence managing performance and setting clear expectations

• The ability to build credibility with technically strong team members

• Strong organisational skills and a calm, structured working style

• A professional approach within a fast-paced environment

Experience within energy, utilities or another regulated operational environment would be advantageous. However, strong leadership capability and proven process improvement experience are essential.