Service Delivery Administrator – Bury

Crown Gas & Power is an award-winning business energy supplier based in Bury, Manchester. We supply gas and electricity to UK businesses and are known for our 100% biogas products, excellent customer service, and innovative approach.

We’re looking for a Service Delivery Administrator to join our Customer Experience team. In this role, you’ll provide essential administrative support to our Service Delivery Coordinators, helping to ensure a smooth and efficient service for our customers. This is a fantastic opportunity to grow your administrative career within the energy sector at a company that values enthusiasm, attention to detail, and team spirit.

Key Responsibilities

• Provide day-to-day administrative support to Service Delivery Coordinators
• Manage Change of Tenancy (COT) processes within agreed service-level agreements (SLAs)
• Assist in resolving billing issues from managing agents
• Support billing operations when needed
• Ensure accurate and complete data entry across internal systems
• Assist with reporting for managing agents
• Handle various standard and ad hoc reporting tasks
• Support the back-office with aftersales care and customer service
• Respond to ad hoc requests from Service Delivery Coordinators

Skills and Experience Required

• Previous experience in administration or an office-based customer service role
• Strong organisational skills with a keen eye for detail
• Self-motivated and able to work independently
• Clear and professional verbal and written communication skills
• Confident working with numbers and performing basic arithmetic
• Proficient in Microsoft Excel and Outlook
• Positive, proactive attitude and team-oriented approach

If you’re looking to join a fast-growing, innovative business where your administrative skills can make a real impact, we’d love to hear from you.

We are an equal-opportunity employer

Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.