Service Delivery Coordinator

Competitive Salary + Annual Bonus + Excellent Benefits

About Crown Gas & Power

Crown Gas & Power is an independent business energy supplier serving commercial customers across the UK. We pride ourselves on delivering exceptional customer service, innovative energy solutions, and building long-term customer relationships.

We're a growing, customer-focused business with a friendly and collaborative culture, and we're looking for a Service Delivery Coordinator to join our Customer Experience team.

The Role

Our Customer Experience team is looking for a Service Delivery Coordinator to support a portfolio of key accounts, including property management and managing agent customers.

This is a varied and fast-paced role where no two days are the same. You'll be responsible for managing customer queries, coordinating with internal teams, monitoring account performance, and ensuring customers receive a first-class service.

We're looking for someone who enjoys building relationships, solving problems, and taking ownership. This is a highly autonomous role where you'll be trusted to manage your workload, prioritise effectively, and see issues through to resolution.

The successful candidate will join a friendly, proactive, and highly organised team where collaboration, initiative, and customer focus are key to success.

Key Responsibilities

• Act as a primary point of contact for key accounts and managing agents.

• Develop and maintain strong relationships with customers and stakeholders.

• Manage and resolve a wide range of account and service-related queries.

• Liaise with internal departments to ensure customer issues are resolved efficiently.

• Monitor account performance and support customers through changes to their accounts and services.

• Communicate and coordinate billing-related queries between customers and internal teams.

• Monitor customer accounts and support the timely resolution of outstanding debt.

• Support the delivery of metering and data-related services, ensuring customers are kept informed.

• Assist with the launch of new products and services through effective communication.

• Produce regular and ad-hoc reports.

• Provide excellent after-sales support and customer care.

• Attend customer meetings when required, including occasional overnight stays.

About You

You'll be someone who:

• Enjoys solving problems and taking ownership.

• Is highly organised and able to manage multiple priorities.

• Has excellent communication and relationship-building skills.

• Thrives in a customer-focused environment.

• Works well independently and as part of a team.

• Is proactive, adaptable, and motivated to deliver results.

Candidates from customer service, account management, recruitment, property, utilities, or similar relationship-focused backgrounds are encouraged to apply.

Skills & Experience

Essential

• Excellent organisational skills.

• Strong verbal and written communication skills.

• Good numerical ability and attention to detail.

• Strong IT skills, including Microsoft Excel and Outlook.

• Ability to prioritise workloads and manage multiple tasks.

• Strong customer service mindset.

Desirable

• Account management experience.

• Energy or utilities industry experience.

Benefits

• 25 days annual leave plus bank holidays.

• Annual bonus scheme (subject to company and individual performance).

• Flextime.

• Free on-site parking.

• On-site gym.

• Wellbeing support.

• Regular social events and team-building activities.

• Career development opportunities within a growing business.

If you're looking for a role where you can make a real impact, take ownership of your work, and join a supportive and ambitious team, we'd love to hear from you.