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1st/2nd Line Support Analyst

Job Overview

1st/2nd Line Support Analyst

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Digital Marketing and IT




£16,000.00 to £19,000.00 /year


Full Time


1st Apr 20

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Job Overview

1st/2nd Line Support Analyst

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Due to continued growth, we are seeking 1st / 2nd Line IT Support Specialist to join our fantastic IT team; for a leading national fuel supplier based in Bury.

Key Words: Windows server, Desktop Support, Active Directory, Exchange

Responsibilities and Duties

As 1st / 2nd Line support you will be working as part of a team of 2 to provide top class support to customers using the following skills:

  • Windows Server
  • Desktop
  • VOIP
  • MS Office
  • Exchange
  • Active Directory
  • Basic Networking – TCP/IP, DNS, DHCP VMware
  • Hyper – V

Qualifications and Skills

Due to the nature of our internal client (sales contact center), the ideal candidate will be confident, outgoing with the ability to communicate at all levels. We are seeking a self-starter with a hands-on, proactive approach to troubleshooting.

Previous experience is required 1st Line 1 year plus minimum; complementary experience in 2nd Line Support would be an advantage. It’s more important to us that you can demonstrate a technical understanding.


As the 1st Line Support Technician, you will get a host of great benefits on top of fantastic working hours. You will be working as part of a team supporting around 250 users and will be given lots of exposure to learning new skills.



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