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1st Line Help Desk Technician

Job Overview

1st Line Help Desk Technician

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Digital Marketing and IT




£15,000.00 - £18,000.00


Full Time


31st Oct 21

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Job Overview

1st Line Help Desk Technician

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We are on the look out for a 1st Line Help Desk Technician to join our team!

Here at Crown Oil we are looking to appoint a 1st Line IT Help Desk Technician to join our skilled IT team.

This role would ideally suit a candidate that has recently completed an IT Apprenticeship, IT higher education/qualification or someone who has a real passion for all things computers and looking for a role in which to progress their career!

Primarily the main purpose will be to support the company’s IT function – with a view to grow and progress within the team.

Main responsibilities:

  • Answering telephone calls
  • Taking details of client’s problem/requirement
  • Asking relevant questions to get additional detail
  • Offering technical assistance if and when appropriate
  • Logging enquiry details onto call logging system
  • Shadowing technicians both internal and external premises
  • Utilising inactive periods to further their studies
  • Assisting administrative staff with their duties

Desirable skills & personal qualities:

  • A passion for technology
  • Excellent verbal & written communication skills
  • Good organisational and time management skills
  • Ability to work flexibly and on own initiative
  • Ability to prioritise multiple tasks
  • Excellent attention to detail and accuracy
  • Ability to work individually and as part of a team

Desired qualifications:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade C or above.

Future prospects:

We offer excellent training and have offered our former 1st Line Technicians progression within the company and given the opportunity to develop a career within with more responsibilities, a new job title and pay increases – on successful completion of work based tasks.

Apply Now